Senior Service Manager

Job descriptionAbout Us GE NYSE GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy health and home transportation and finance. Building powering moving and curing the world. Not just imagining. Doing. GE works. For more information visit the company's website at www.ge.com Relocation Expenses No Essential Responsibilities The Senior Service Manager demonstrates accountability for functional business and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization manage complex issues within functional areas of expertise be involved in longterm planning and contribute to the overall business strategy.· Participate in development and lead the execution of the Benlty Nevada Services growth strategy taking into consideration the financials and operational excellence · Responsible for building strong longterm relationships with specific customers within the region· Lead complete field resource management efforts· Support all OM operational processes· Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region · Provide the operational leadership needed to drive profitable service growth· Responsible for overall business management duties for assigned Field Service Engineers· Provide accurate and timely information to assigned personnel regarding salary planning performance appraisals career coaching and disciplinary action as required· Lead efforts to ensure customer service excellence for assigned customers· Lead service engineering to accomplish effective support of region customer service objectives· Manage cost control quality and operationsoriented customer communications· Implement Operation Safety Policy Instructions conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices· Participate and lead business Six Sigma process· Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings QualificationsRequirements · Bachelor's degree from an accredited university or college· At least 5 additional years of experience in Field Services· At least 3 years of experience in a management role · Willingness and ability to travel within assigned region Have at least five years experience in the industy and the vibration technology Desired Characteristics · Bachelor's degree in Engineering or physical science is preferred· Six Sigma training is preferred· Strong business acumen and commercial savvy· Ability to manage effectively in a dynamic and fastpaced environment· Strong customer service mindset· Effective team contributor and member· Ability to energize teams through inclusiveness and connection with people· Working knowledge of contract terms and conditions· Familiarity with project labo more...

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