Service Center Manager

About the Job

bullMaintain the customer satisfaction programme amp ensure that CSI meets the target laid by the company. bullEnforce budgetary control amp ensure sales targets are met by the Center. bullManage departmental expenses amp ensure the net profit as set by ASSD is met. bullManage the service personnel amp develops technical skills. bullMaintain the employee satisfaction amp motivation. bullHolds regular meetings with service staff amp group meetings for solving operational problems. bullMonitor warranty claims processing. bullMonitor product quality amp forward technicalmarket product reports to the technical department. bullActively participate in the group meetings with other departments heads. bullEnsure proper utilization of all the service facilities amp maintains equipment in proper working condition. bullEnsure that all sections in the Service Center are operating smoothly according to company policy amp procedures. bullExecute the service marketing plans amp monitor the competitors activities in his area. bullCoordinate with parts department to ensure smooth supply of parts at highest rate. bullImplement the VOR parts system amp followup.

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