L1 Managed Services Specialist MHS

L1 Managed Services Specialist MHS needed for a leading multinational ICT company in Qatar.



Job requirements

• 13 years of relevant experience

• University Bachelor degree in relevant discipline

• Familiar with networks and systems configuration support and management

• Familiar with Service Desk and Network management tools

• Systematic and processprocedures oriented with good troubleshooting skills

• Good communication skills and good command of English with Arabic as a plus

• Ability to perform well under high pressure within customerpartner premisesenvironment

• Relevant systemNetwork certification is a plus

• Fluent in English. Arabic is a plus



Job description

• Email and phone technical support customer entry point

• Permanent surveillance of network systems and security components monitored by the NOC tools.

• Acknowledgement of alarms raised at the NOC and first level technical supportproblem resolution on all Data Center productssolutions following precisewritten operations procedures andor technical escalation to higher levels

• Remote eyes and hands and scheduled Level 1 tasks

• Customer escort during site visits

• Trouble ticketing ownership authenticate customer open update own and close tickets. Customer notifications when an incident occurs as per the applicable SLA

• Statistics gathering and assistance in customers management and ondemand reporting

• Assist in project implementation Cabling IP configurations racking etc.

• Procedures feedback and initiation

• Work in 24×7 shift schedule



via http://ift.tt/1Dnt8mU

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