Senior Program Manger Job

Job Description Job Number 1930407Business GE AviationBusiness Segment AviationAbout Us Posted Position Title Senior Program MangerCareer Level ExperiencedFunction EngineeringTechnologyFunction Segment Program and Project ManagementLocation Saudi ArabiaU.S. State China or Canada Provinces City Postal Code Relocation Assistance NoRole SummaryPurpose Thsi role will be responsible for leading the Aviation field service engineering for Saudi Bahrain Oman Jordan Kuwait North amp East AfricaEssential Responsibilities demonstrates accountability for functional business and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization manage complex issues within functional areas of expertise be involved in longterm planning and contribute to the overall business strategy.

Acircmiddot Responsible for the profitability and customer satisfaction for assigned customers

Acircmiddot Provide total program leadership Customized Service Agreement and Time and Material

Acircmiddot Provide coordination with the customer and other GE Customer organizations through the Customer Team process

Acircmiddot Manage the Contract Margin Review process and Time and Material profitability metrics

Acircmiddot Responsible for contract flow down with Sales Director and the development of procedure manuals related to the contract

Acircmiddot Monitor assigned unit performance and initiate actions as required to achieve contract profitability and technical workscoping requirements

Acircmiddot Represent GE in business and contractual discussions with customer

Acircmiddot Review invoices for assigned accounts and collect cash in a timely manner

Acircmiddot Establish productivity goals by contract or product

Acircmiddot Organize and support program and technical reviews with customer

Acircmiddot Determine and flow down customer shop visit forecasts

Acircmiddot Manage CFC resources and account ownership at site and adjust as necessary to meet volume changes and changing customer demands

Acircmiddot Establish individual performance plans for direct CFC reports and manage ongoing and regular performance discussions including midyear performance dialogues and annual EMS discussions along with associated compensation salary planning

Acircmiddot Provide sitelevel team leadership for the assigned product lines within the PlatformQualificationsRequirements Acircmiddot Bachelor's degree in engineering from an accredited university or colleg

Acircmiddot At least 5 additional years of experience in customer and program management

Acircmiddot At least 6 years experience managing longterm customer service agreements TampM deals or 2 years involvement in longterm contract margin reviewsAdditional Eligibility Qualifications Desired Characteristics Acircmiddot Prior experience representing GE in business and contractual discussions with customer is preferred Acircmiddot Knowledge of overhaul and repair processes is preferred Acircmiddot Knowledge of shop fulfillment processes required to support customer accounts Acircmiddot Strong oral and written communication skills Acircmiddot Strong influencing skills including building trust credibility motivating engaging the team and developing promoting the team Acircmiddot Able to lead crossfunctional and customer supplier teams Acircmiddot Strong conflict resolution skills Acircmiddot Strong business and financial acumen Acircmiddot Able to communicate with all levels of internal and external customer organizations including upper management Acircmiddot Strong interpersonal and leadership skills

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