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14 أبريل 2014
Senior Operations Manager Job
Job Description Job Number 1948105Business GE Oil amp GasBusiness Segment Oil amp GasAbout Us GE Oil amp Gas' Artificial Lift division is a leader in the industry providing a comprehensive range of pumping solutions to the worldwide oil production and water industries and developing technologies to address tomorrow's energy challenges. Our innovations are many including electric submersible pumps ESP surface pumping systems SPS variable speed drives and controls as well as Remote Monitoring and Diagnostics RMampD and system integration offerings.
GE Oil amp Gas is a world leader in advanced technologies and services with 43000 employees in more than 100 countries supporting customers across the industryfrom extraction to transportation to end use. Making the environment health and safety quality and integrity our highest priorities is The Way We Work. Our technologies and services include surface and subsea drilling and production monitoring and diagnostics measurement and controls largescale LNG pipeline compression and inspection well site and industrial power generation technologies for the refining and petrochemical industries and modular CNG and LNG units for transportation sectors. Through our customized service solutions training programs and technologies GE Oil amp Gas partners with customers to maximize their efficiency productivity and equipment reliability develop their next generation workforce and fully benefit from the megatrends of natural gas the growth of subsea and hardtoreach reserves and the revolution in asset health management.Posted Position Title Senior Operations ManagerCareer Level ExperiencedFunction ServicesFunction Segment Fulfillment OperationsLocation United Arab EmiratesU.S. State China or Canada Provinces City DubaiPostal Code 18131Relocation Assistance YesRole SummaryPurpose The Operations Manager will be accountable for achieving the Artificial Lift functional business and broad company objectives in UAE and emerging countries. Will integrate and develop processes that meet business needs across the organization manage complex issues within functional areas of expertise be involved in longterm planning and contribute to the overall business strategy.Essential Responsibilities
Participate in development and lead the execution of the GE Artificial Lift growth strategy.
Responsible for building strong longterm relationships with customers in in UAE and emerging countries.
Lead complete field resource management efforts.
Support all OampM operational processes.
Work closely with MENAT sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region.
Provide the operational leadership needed to drive profitable product amp service growth.
Responsible for overall business management duties for assigned Field Service personnel.
Provide accurate and timely information to assigned personnel regarding salary planning performance appraisals career coaching and disciplinary action as required.
Lead efforts to ensure customer service excellence for assigned customers.
Lead service engineering to accomplish effective support of customer's service objectives.
Manage cost control quality and operationsoriented customer communications.
Implement Operation Safety Policy Instructions conduct field work in compliance with OSHA and applicable regulations and
encourage good employee safety practices.
Participate and lead business Six Sigma process.
Interface regularly with the Artificial Lift Product Line Leaders to review the progress of regional growth initiatives and participate in the development of new service offerings.QualificationsRequirements
Bachelor's degree from an accredited university or college.
Strong Arabic and English language skills.
At least 5 years of experience in Field Services.
At least 5 years of experience in people management PampL responsibilities and customer service.
Willingness and ability to travel within MENAT.
Travel more gt50 of the timeAdditional Eligibility Qualifications Desired Characteristics
Bachelor's degree in Engineering or physical science is preferred. Prior experience in Artificial Lift industry ESP andor PCP.
Strong business acumen and commercial savvy working knowledge of contract terms and conditions.
Ability to manage effectively in a dynamic and fastpaced environment.
Strong customer service mindset.
Effective team contributor and member.
Strong interpersonal and leadership skills.
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