Operations Manager

Strategic and operation planning

Development and growth of branches

Supervise the operations of all the branches

Manage the overall business performance of the café services

Work with kitchen management to make menu changes

Maintain develop and improve café service standards



Staff management

Assist in the process of hiring new managers and key people

with HR department

Assist the HR department in setting up the yearly training plan

Recruit train and manage performance of personnel

Provide effective leadership through consistent management and encouragement of colleagues

Manage staffing in order to have the best production and customer service while keeping human resources costs at optimal levels

Make sure all staff follow Criollo Chocolate Café standard policies and procedures at all times



Financial management

Prepare semiannually analysis on Criollo Chocolate Café performance versus Criollo Chocolate Café target markets

Set and monitor departmental budgets on a monthly basis

Control cost and optimize available resources and set corrective action plan if needed

Ensure cost targets are met in terms of cost of Food and Beverage manpower and other operational cost

Monitor Back of House and Front of House fixed and variable costs and implement corrective measures when needed



Sales and Marketing

Identify available sources of business and establish priority marketing opportunities

Develop the “Brand Personality” of Criollo Chocolate Café in line with global positioning market requirements competitive factors and customer demands

Conduct comparisons of competitors rates on a regular basis

Prepare the yearly Sales and Marketing plan and set the departmental budget

Ensure that all brand communications deliver a clear understanding of the values of Criollo Chocolate Café to business partners and customers

Manage all advertising contract arrangements with publishers



Internal communication

Liaise with General Manager on all operation issues as required

Make recommendations to improve the business

Assist head of departments in the process of evaluations and appraisal performances on a timely manner

Liaise with the different outlets’ floor managers on all operation issues as required

المهارات

Solid background in the hospitality and or retail field

Ability to assure good communication within his team

Ability to set schedules and assign duties

Attentive to details

Excellent analytical and decisionmaking skills

Excellent customer service skills

Excellent interpersonal communication skills

Excellent management and leadership skills

Good team motivation skills

Knowledge of HACCP standards

Selfstarter with high personal standards and a high code of ethics

Very good command of English and Arabic both oral and written

وصف الشركة

Criollo Chocolate Cafe is the destination for chocolate lovers. Criollo provides a selection of signature treats developed and served to provide an exceptional experience. The company was founded in 2010 and have multiple outlets and unique menu. The strategic plan is to have higher customer reach by opening up more outlets and expanding our customer base.

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