Technical Support Manager for Bahrain

VINIRMA Consulting Pvt. Ltd. is a 360degree Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India. VINIRMA Consulting is currently looking for Technical Support Manager for one of our clients which is a leading Bank in Bahrain with the following skill set and terms and conditions. Skillset Required: • B.Sc. in Computer Science or equivalent. • 10 - 15 years experience in a similar positions at a bank. • Rich knowledge of infrastructure setups • Experience with complex network is preferred • Good level written and communication skills • Self motivated & team player • Experience in coordination with vendors/suppliers regulators and major service providers. Principal Responsibilities: Manage the following efficiently and effectively: • To ensure mission critical systems in IT department are up and running to serve the customers 24x7. • To ensure efficient support is provided by the Helpdesk section to all bank systems and users. • To ensure the system administrator section monitor and administer all bank servers and systems to minimize down-time and meet SLA. • To ensure the communications systems LAN/WAN are operational 24x7 to guarantee delivery of services. • To ensure the database administrators are maintaining an efficient database environment for all the systems in the bank to ensure secure, reliable, uninterrupted and efficient services. • To do a regular assessment to the reporting sections and identify areas of improvements. • To reduce cost of paper printing or other costs, where possible • To ensure all the sections work closely with the vendors and other units in the department and take full ownership of all activities related to their sections during IT projects. • To prepare new contract and ensure all current technical contracts payment is made on time as per the payment clauses in the contract. • To prepare and monitor the budget for IT department. • To ensure infrastructure projects are executed and implemented as per project plans and on time and Provide regular progress reports on infrastructure projects to head of IT Department. • To provide proposal for upgrade to new technology in a responsible manner. • To ensure all activities related to ATM installation, shifting, upgrading, testing and maintaining are done regularly and in timely manner. • To ensure the sections implement all audit points raised by internal /external auditors in timely manner. • Provide statistic and KPI (Key performance indicators) reports on regular basis to the head of department. • To ensure that time keeping and performance level of immediate subordinates are of an acceptable standard. • To prepare a development plan for selected staff (based on their performance and willingness to learn) by providing adequate training and on job hands on training. • To ensure that all documentations related to systems, procedures and projects are in order. • Ensure SLAs are established for each section, implemented and updated on regular basis. • To ensure all the sections maintains accurate records, configuration and drawing for all the systems. • To ensure all the sections monitor all the systems, review logs and takes proactive measures to avoid any service disturbance. • To regularly ensure all the sections create/ update all forms/procedures/policies and maintain an accurate inventory records for all the systems/ license/ equipments used in the bank. • To coordinate with vendors for all activities related to the reporting sections. • To ensure the infrastructure in overseas branches are well managed and systems are maintained as per the regulators. • To ensure all capital expenditure /purchase request related to IT department project and systems maintenance are processed on time and well managed. • To ensure the readiness of the department to address the approve BCP scenarios. • To ensure regular DRS test is conducted involving branches, HO and selected channels. • To ensure the DRS setup is updated as per procedure and ready to be used in case of a disaster. • Regular review on the infrastructure setup and provide recommendation to reduce on cost. • Complete the annual RCSA program by proper identification and rating of all the salient and material risks in your function / department and the controls thereof, both existing and proposed, in coordination with the Operational Risk department. Also ensure / coordinate / follow-up for implementation of any action plan finalized by the Operational Risk Management Committee for enhancing setting up controls in your department / function and cooperate with any other associated function and Operational Risk department in this regard. • Maintain utmost confidentiality with respect to the information obtained during the day-to-day performance of duties/ responsibilities. Terms and conditions: Joining time frame: 2 weeks (maximum 1month). The selected candidates shall be a direct employee of one of the leading Banks in Bahrain. Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at saranya.sasiraj@vamsystems.com or call us + 91 4762684924

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