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21 أبريل 2014

ECommerce and Mobile Manager

Job Description


Job Purpose


To direct the development of ECommerce system and services to support Emirates ECommerce objectives in line with the overall commercial strategy. This includes research system development system usability regulatory changes business impact assessment and the development of user requirements and solutions for these products and services. Manage the implementation of all new products and system developments to be made functional in the web and mobile sales channels. Responsible for coordinating ECommerce systems and operations activities with ECommerce Operations Sales Support Products Pricing Reservations Finance and Skywards to ensure the products are utilised to its full potential and meet the targets set for ECommerce department.

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Job Outline


bullLead the ECommerce and Mobile systems strategy and vision in terms of creation delivery and continuous improvements to support the differentiation of Emirates.

bullAlign the ECommerce and Mobile channel with other direct channels to deliver customer transaction efficiencies by servicing them online.

bullGather and transform business requirements into system solution and documentation a credible business case functional specification and a project plan in tandem with Ecommerce Operations.

bullManaging IBE Operations and Systems Support by devising a fully resilient systems hosting infrastructure mechanisms to ensure high availability and system performance to support Global Sales initiatives and Commercial goals to increase the channel Sales. To this effect continually implementing corrective adaptive and proactive changes to achieve improvement in availability performance and capacity. In addition streamlining the support processes to minimise incident occurrence and reduction of recurring faults

bullDevise a holistic Payment and Fraud Management Strategy which involves working on a structured process to manage online credit and debit card fraudschargebacks for Emirates web and mobile channel customers and optimize sale generation at same time. Identify emerging fraud trends develop strategies to mitigate these trends working closely with fraud management team. Design and implement credit card and popular alternate form of payments methods for web and mobile channels for existing and new markets to support ECommerce sales.

bullUtilize Customer Experience Management tool to plan and model events to uncover and estimate the impact of customer friction impeding the conversion process. Create dashboards and scorecards to drive issue investigation and provide business insight into key KPIs site performance and site health. Proactively identify and recommend opportunities for new events and reports that provide insight into customer experience. AccountProject manage the event ecosystem by ensuring consistency and integrity of naming conventions and event descriptions. Educate and coach end users on the Customer experience management tool.

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Qualifications Experience


bullHonours Degree in an IT Business ECommerce Digital or related field.

bull8years experience in ECommerceMobileDigital systems design and development.

bullSolid understanding of online product development and industry best practices.

bullKnowledge of the airline industry associated online productsservices and systems would be an advantage including an advanced understanding of the internet ECommerce.

bullA systematic and logical approach to problem solving and a capacity to work around problems.

bullAbility to adapt and respond quickly to a fast changing environment.

bullStrong negotiating and influencing skills.nbspnbsp


Salary Benefits

We offer an attractive taxfree salary paid in Dirhams the local currency of the UAE. Besides generous travel benefits normally associated with an airlinethis managerial role also has excellent leave health care packages accommodation and more.




To Apply

Please submit your application before 10th May March 2014 2359 GMT 4 hours




About Emirates



Tomorrow you could be living in dynamic Dubai and earning a taxfree salary with global benefits. Starting with two aircraft and a handful of enthusiastic people we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world flying to over 125 destinations across 6 continents.


We are looking for people to join our global family of over 54000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer seeking unparalleled career op more...


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