Service Technician

Job descriptionPurposeMaintenance Technician’s role is to perform all the service operations on site according to the service contract requirements the company policies and the KONE processes. In some area mainly depending on the legislation the work rules if applicable the technician skills the technician turnover the local field organization and the equipment density technician specialization may be implemented. The technician is interacting with the customers and the endusers the supervisor the account representative the KONE Customer Care Centre technical support the stock keeper and inspectors or consultants as assigned. Responsibilities and Key ActivitiesCustomer relationship management Responsible for customer satisfaction through quality of service and through regular proactive and precise onsite communication callout ETA job performed etcResponsible for accurate and real time back reporting of work performed at the equipment level in order to ensure the accuracy of eOptimum and Customer Notification.Accountable for maintaining excellent relationships with the customers the contact person and endusers presents on site by applying the Ambassador attitude.Accountable for equipment safety and performanceAccountable for managing the site environment during service operationsAccountable for identifying site risk and communicate them to his supervisorAccountable to take immediate action on site in case of high risk identification and to apply the escalation procedureAccountable for identifying “unplanned” service repairs based on the equipment needs contacting the onsite contact person get his approval if not covered by the contract and perform themService operations Accountable for the endusers and the site safetyAccountable for the safe working environmentResponsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.Accountable for the execution of the service visits planned maintenance callouts and service repairs respecting the schedule and time limit callout the quality standards the time allocation and the processesResponsible for effectively planning his workload in conjunction with the service supervisorAccountable for raising sales lead to his supervisorAccountable for very precise and timely back reporting of the work done according to the processResponsible for submitting time sheets based on the executionResponsible for managing his proximity stock shelving inventory stock transfer etc identifying the spare need requesting the spare to his supervisor.Responsible for keeping the service tooling van instruments etc safe maintained and in good conditionContributes to the ongoing improvement of the products the methods and the safety by feedback to the PCM organization and his supervisorLeadership People management Responsible for regular update of his supervisor on all relevant informationResponsible for being familiar with all aspects of lift and associated technology and accountable for attending the more...

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