customer service

Professionally handle incoming requests from customers and ensure that issues

are resolved both promptly and thoroughly.

Thoroughly and efficiently gather customer information access and fulfill

customer needs educate the customer where applicable to prevent the need for

future contacts and document interactions through contact tracking.

Provide quality service and support in a variety of areas including but not limited

to billing placing print orders and system troubleshooting.

Troubleshoot customer issues over the phone.

Maintain a balance between company policy and customer benefit in decision

making. Handles issues in the best interest of both customer and company.

Continuously evaluate and identify opportunities to drive process improvements

that positively impact the customer’s experience.

Responsible for compiling and generating reports as they relate to customer

service surveys



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