Field Technical Support Consultant

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Apply growing technical knowledge to operate a technology area e.g. server administration technical security management performance management or customer group with limited riskcomplexity.

Integrate technical knowledge and business understanding to create solutions for customers.

Resolve routine inscope technical incidents independently. Work with team members to resolve more complex incidents.

Apply HP solutions to meet moderately complex customer needs within areas of technical responsibility

Participate in Customer Expectation management as part of escalation process

Build relationship with management in assigned accounts.

Sets expectations with customers based on defined parameters Deliver to a limited number of smallmedium assigned accounts. Impact through the accuracy and quality of the services provided on limited account or systems assignment. Able to set expectations with customers based on defined parameters. Participate as active member in teams.

Education and Experience Required



Bachelor's degree preferred or Associate degree holder technical field with 35 years working experience in related fields desired.



Knowledge and Skills Required



Basic knowledge of HP products and services offerings. Communicate effectively to technical level and firstlevel management within an organization Active listening skills and ability to adjust messages to audience level. Problemsolving skills proactive reactive and creative based on clearly define more...

EJ

via http://saudi.tanqeeb.com/jobs-in-saudi/consultant/003350960.html

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