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3 يونيو 2015
Software Support Engineer
-Analyze problems to identify the problem areas. -Recommend solutions to customer application questions with regard to setup and know-how issues. -Resolving complex application technical issues through investigation and providing a walkthrough solution directly to the client via email, phone, and other electronic medium. Ensure follow up with clients and provide seamless updates on open issues. Adhere to departmental procedures, processes, and practices. Share and spread knowledge throughout the support team and relevant areas. Researches and resolves customer-reported issues related to the applications. Gathers data, tests and replicates problems. Consults with and coordinates the efforts of other teams to resolve customer issues and questions in a timely manner.
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