Mall Manager

POSITION OBJECTIVES

The Mall Manager is responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations business planning and financial management facilities and operational management and control of all maintenance inspection and safety functions.

KEY RESPONSIBILITIES

• Develop a structured business plan for the mall covering all key components of mall operations

• Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan

• Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall

• Negotiation of leases both new and renewals across all categories including Anchors line units FampB and leisure

• Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business

• To prepare review and adjust financial budgets systems and processes and monitor performance against budget

• To ensure smooth and positive relationship with the tenants suppliers and contractors

• Develop and implement approved procedures and systems across all mall functions to ensure smooth coordination cooperation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences

• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution

• Preparation and development of marketing and annual event planscalendar

• Follow up on the collection of monies owed from tenants and implementation of contractual terms

• Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations

• Follow legal procedures with respect to mall operations and tenant interactions

• Develop and upkeep the corporate mall identity ensure adherences to corporate brand guidelines

• Take steps to improve customer services inside the mall

• Performs other tasks as assigned.

Skills

REQUIRED EXPERIENCE

•Minimum 10 years of mall management experience mall manager level or above preferably in the GCC region including mall development mall launching and mall renovation

•Mixed use development experience

•Experience with luxury segment of the market

•Sound working knowledge of computer software applications



EDUCATION BACKGROUND

•GraduateMaster's Degree Business Retail management Retail Real Estate

•Extensive knowledge of retail real estate industry



REQUIRED KNOWLEDGE SKILLS AND PERSONAL QUALIFICATIONS

•Strong business acumen and good technical knowledge of Commercial Facilities

•Good understanding of mall management

•Strong mall specific financial acumen

•Good understanding of tenant mix and zoning

•Good understanding of mall operations and associated policies and procedures

•Good understanding of mall marketing advertisement and promotion

•Knowledge of managing leasing contracts and negotiation exposure to tender management

•Understanding and experience in managing Service Level Agreements eg cleaning security facilities management etc

•Strong negotiations and sales skills

•Excellent interpersonal skills

•Leadership and decision making qualities are essential

•Possess good English skills both written and spoken ability to speak Arabic an advantage

•Excellent Customer Service Skills

•A good team player with strong analytical skills

•Able to be trusted with confidential and sensitive company information



TRAININGS AND CERTIFICATIONS

•General company orientation

•Mall property management trainings

•Safety and Security trainingseminar

•Leasing leases their application and development

This job is posted in the following Specialties

Retail Execution Budget Preparation Annual Budgets

Education

GraduateMaster's Degree Business Retail management Retail Real Estate

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