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2 أبريل 2015

Assistant Branch Manager

Job Description



1. JOB TITLE Branch Manager

2 BRANCH NAME AL RAS BRANCH



4. REPORTING RELATIONSHIP JOB TITLE FOR

3.1 REPORTS DIRECTLY TO CLUSTER HEAD Guidance

Working on Strategies to meet targets

Performance Management amp Coaching for development

3.2 LIAISE WITH ⢠Manager Centralised Operation UAE

⢠Manager Service Quality

⢠Product Manager Assets Gulf

⢠Manager Credit Control UAE

⢠Relationship Managers

⢠Head Of Administration UAE

⢠Other Branch Managers

⢠Manager PRB CRM PRB

⢠Phone Banking Operational Assistance

Service Quality Standards

Liability product delivery amp feedback

Approval Advice on credit applications

Handling Corporate transactions

Premises Security and branch Maintenance

New Process implementation

Coordination of Sales activities



3.3 REPORTS INDIRECTLY TO None None

3.4 DIRECT REPORTS ⢠Branch Service Manager

⢠Branch Sales Manager

⢠Operational Risk Officer

3.5 INDIRECT REPORTS ⢠Tellers

⢠PFC

⢠Clerical Assistant None

4. JOB PURPOSE ⢠To position the branch as an effective consumer sales and service outlet by providing superior customer focused service increase the customer base and meet the branch asset and liability targets



5. KEY RESPONSIBILITIES



Operations Management

⢠To meet transaction processing standards

⢠To ensure that the branch gets an audit rating of at least 2

⢠To ensure good cash management

Service Management

⢠To provide high quality service to Priority and Consumer Banking Customers

⢠To achieve the customer base of the branch.



Financial Management

⢠To achieve set targets in terms of building assets and liabilities of the branch

⢠To increase the customer base of the branch

Security amp Administration

⢠To maintain the branch premises

⢠To ensure proper Branch Security

⢠Ensure proper signage's are in place

⢠Periodically conduct security review

Human Resource

⢠Have open channels of communication with staff

⢠Maintain high levels of motivation amongst staff

⢠Organize training for staff bases on training gaps identifiedâ¢

6. KEY RELATIONSHIPS

INTERNAL amp EXTERNAL INTERNAL

⢠Branch Cluster Head Dubai amp Northern Emirates

⢠Service Quality Manager

⢠Branch Operation Manager

⢠Teller Service Manager

⢠Sales Manager

⢠Service Ambassadors

⢠Personal Financial Consultants

⢠Relationship Managers

⢠Manager Credit Control CBD UAE

⢠Staff of other Departments amp Business divisions

⢠BMPLO CMLPO



EXTERNAL

⢠Existing Customers

⢠Central Bank Staff

⢠Intermediaries

7. CONTRIBUTES TO ⢠Branch profits targets

⢠Branch Asset and Liability targets

⢠Branch service standards targets

8. JUDGEMENT COMPLEXITY



⢠Leadership skills to lead and motivate a team of sales and service people

⢠To be able to detect any suspicious transactions Money Laundering forgeries etc

⢠Strong selling and Inter personal skills required to convince customers and sell bank products

⢠Creativity in terms of meeting customers demands with existing products.

⢠Initiative and drive to achieve set service standards.

⢠Organisational Skills mail shots Seminars etc

9. KNOWLEDGE AND

EXPERIENCE. ⢠Should have 5 years experience in banking operations amp service environment

⢠Should be a university graduate preferably with management degree

⢠Should be able to speak fluent English and preferably Arabic

⢠Should have a good Knowledge of Local Banking Regulations

⢠Should have basic PC Skills word processing amp spreadsheet

10. DIMENSIONS ⢠As per agreed Financials

11. AUTHORITIES ⢠As per Delegation of Authority

12. APPROVAL PROCESS SIGNED DATE

JOB HOLDER



JOB HOLDER'S MANAGER



Key Roles amp Responsibilities



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Qualifications amp Skills



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How To Apply



You can search and view current opportunities across our organisation and apply immediately by visiting http://ift.tt/168LXNs and selecting Careers. To help speed up your application please note the following



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We will ask you about your education career history and skills and experience it may be helpful to have this information at hand when completing your application



It usually takes 15 20 minutes to complete the application form you can save your application at any time and return to complete it at your convenience.



Closing Dates



The closing date for applications is 16042015. Please note all closing dates are given in Hong Kong time GMT 8 hours. We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.



Diversity amp Inclusion



Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture each employee can develop a sense of belonging and have the opportunity to maximise their personal potential



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