Front Desk Executive

HOZPITALITY

Front Office Receptionist Female Only



As a Front Office Receptionist you will deliver friendly efficient customer service and to create a warm and welcoming atmosphere for all of our guests with the key aim of retaining and attracting new customers and your role will include key responsibilities such as



Deliver excellent customer service at all times

Deal with all enquiries in a professional and courteous manner in person on the telephone or via email

Administer all reservations cancellations and noshows in line with hotel policy

Keep up to date with current promotions and hotel pricing to provide information to guests on request while maximising bedroom sales opportunities

Fulfil all reasonable requests from guests to ensure their comfort satisfaction and safety

Be responsible for evacuation in cases of emergency acting as first point of contact for guests and the emergency services

Maintain personal knowledge by completing inhouse training and workbooks

Always adhere to all hotel policies and procedures and licensing laws

Be involved and contribute at team meetings

Carry out instructions given by the management

Skills

Requirements



Previous experience as a Front Office Receptionist in a 3 or 4 Hotel is a must

Enthusiastic courteous helpful to colleagues customers

Good understanding of the hotel operation the local competitors

Recognizing understanding differences trends

Adaptability integrity

Accept responsibility for own performance

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