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30 يوليو 2014
Technical Support Specialist
Job description
Provide endtoend support for local and remote users in person via phone or by email. Diagnose and resolve common connectivity problems with switches routers and firewalls. Proactively identify and resolve hardware software and operations issues. Deploy monitor and maintain production systems to ensure smooth running and correct operations. Assist with maintaining the availability of multiple IVR systems.
Skills
Basic Qualifications 1. Must have demonstrated technical support experience for Microsoft products. 2. Demonstrated skills in configuringmanaging enterprise level routersfirewallsswitches. 3. Resident of Cairo.
Preferred Qualifications Experience with Microsoft administration technologies including Active Directory. Experience with SQL Server administration. Experience with IVR platforms. Working XML knowledge. Experience in Linux.
Contact Instructions
Please carefully read the qualifications and the job description. Please send an updated resume to hr at binarywaves.com. The email message subject must contain 8220Technical Support8221 otherwise the message will automatically be ignored. Please do not send your resume twice.
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