Guest Service Supervisor

Guest Service Supervisor



Anyone interested to work as a Guest Service Supervisor Moroccan Nationality only in the uprising Qatar for an International Leading Hotel a paradise sanctuary of world class facilities and limitless activities both above and below the water providing relaxation and adventure wellness and pure indulgence. 20 minutes away from the heart of Qatar’s vibrant capital a luxury yacht ferry crosses crystal clear water to reach a breathtaking island that feels a world away while a private helicopter pad offers an exclusive arrival with a bird’s eye coastal view.

Hideaway in true Arabian luxury with 141 rooms suites pool villas and over water villas setting the mood for romance and unforgettable holidays with family and friends. Bask on our private 800 metre beach and refresh at the 100 metre long lagoon pool or master the waves in our surf pool and enjoy a wide range of water sports.



Requirements

Female

Moroccan Nationality

Minimum 2 years of experience in Front Office

Teamleader

Enthusiastic

Excellent English written spoken



Responsabilities



•Is responsible for Guest Relations function of the resort.



•Provide prompt courteous and efficient service to all guests so as to achieve a high level of customer satisfaction.



•Facilitate an efficient arrival and departure formality for all guests.



•Assist guest in resort activity enquiriesrequests.



•Ensure that established levels of guest service are maintained at all times within the reception area.



•Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.



•Ensure guest errands are executed as directed.



•Prepare all information collaterals for guests and related departments as per the policy and standards.



•Ensure guests are personally welcomed and greeted by name and escorted to their rooms on arrival.



•Provide information on resort services and facilities as well as local attractions and general enquires as requested.



•Ensure a member of management is in attendance of all arrivals and departures.



•Ensure sufficient stocking of welcome beverage refresh towels and special departure expressions are maintained.



•Coordinate transportation for guests in collaboration with the Concierge Bell Captain and Bell Men including buggy and car transfers.



•Provide complete assistance to guests on arrival and departure check in and check out.



•Prepare accurate room folios bills and ensures settlement of the same.



•Responsible for all check outs being done efficiently and accurately.



•Handle difficult situations effectively following resort policies and procedures.



•Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies Procedures to achieve the overall objectives of this position.



•Ensure proper record keeping and documentation as per statutory and organizational requirements.



•Closely liaise with Guest Services Centre in ensuring all follow ups are done in a timely manner etc.



If interested please send your updated cv with picture. Will only receive CV's via email.

Skills

• Excellent English Written Spoken Experience in Front Office

• Understands Customer Needs Great Computer Knowledge

• Multitasker Other Languanges is a Plus

This job is posted in the following Specialties

WSS 2.0 Media 100 Library 2.0 Layer 2 Great Plains Software

Education

Bachelor Degree

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