Call Center Agent

The Call Center Agent is the one who is responsible about operating switchboards of the Hospital in order to provide routine information and directs calls to appropriate areas



The main responsibilities are including but not limited to



1.Maintains established departmental policies amp procedures objectives rules amp regulations and quality assurance program.

2.Answers incoming calls in a timely manner and in accordance with Hospital policy. Maintains confidentiality of caller amp Hospital information as directed

3.Responds to callers’ needs in a professional serviceoriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.

4.Answers caller’s questions as well as questions them to obtain full understanding of what information is being requested

5.Understands the requirement of the callers and provides prices and information accordingly. Provides accurate information about the services offered by the Hospital.

6.Directs calls to the appropriate departmentindividuals both external amp internal calls

7.Maintains an accurate telephone directory as directed to ensure connecting callers to the correct destination.

8.Conducts appointment bookings for the clinics when required.

9.Provides physician andor Hospital referrals to callers.

10.Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.

11.Responds to caller query problems within assigned level of authority.

12.Reports in a detailed and accurate manner when required.

13.Participates in educational programs inservice meetings and trainings as directed.

14.Attends meetings as required.

15.Performs other related duties as assigned or requested.

المهارات

Technical Skills

Familiarity with medical terminology

Administrative Skills

Attention to details Good telephone etiquettes Team player Stress managementand Time management skills

Soft Skills

Good communication and Interpersonal skills. Computer Skills MS Office Word Excel Outlook and Internet Language Skills Expertise in written and spoken English and Arabic.



Fresh Graduated are welcomed to apply .

via http://ift.tt/1ACt4jg

شارك هذه الصفحة وتابعنا على صفحاتنا الرسمية

شارك الموضوع →

تويت

تابعنا →

إنشر الموضوع →