COUNTER SALES SUPERVISOR HEAVY EQUIPMENT PARTS

• Assist customers solve parts problems identify correct parts numbers complete order forms and recommend and sell related items as a service and as requested by customers.

• Work with other Department personnel in order to assist them with parts information as required.

• Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service

• Diplomatically handle customers’ complaints in a friendly pleasing and personal manner.

• Offer all required parts and any additional accessories to customers.

• Monitor sales discounts according to department limit and company policy.

• Perform other duties as assigned by the Parts Manager.

• Provide correct parts to the customer

• Provide quotations and estimates within the time frame

• Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services

• Monitor the activities of the Sales team and assign work as appropriate

• Assess the performance of the Sales team and facilitate their development by providing opportunities for training and development.

• Undertake additional responsibilities as required.

المهارات

• Experience and knowledge in Parts sales is a must and parts product handling preferably heavy equipment a plus.

• General understanding of automotive parts

• Awareness of safety policies and procedures

• Supervisory ability

• Ability to use inventory information on a computer screen and can locate parts by checking parts numbers.

• Good communications skills in person and on telephone

• Willingness to initiate calls to customers to give and receive information.

• Ability to effectively communicate with all other departments in the retail facility.

• Is able to work independently managing his or her time and work flow.

• Detail oriented

• Computer skills Microsoft Office Inventory systems

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