Food Beverage Room Service Order Taker

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Food Beverage Room Service Order Taker

Al Marwa Rayhaan by Rotana We are currently looking for young dynamic self motivated Food Beverage professionals who want to move their careers forward.



As a Room Service Order Taker you are responsible to coordinate all service requirements addressed to Room Service and ensure their immediate action aiming for the highest possible guest satisfaction. The role will include key responsibilities such as



•Perform tasks as per instructions from the immediate supervisor and as per duty schedule

•Directly involved in the order taking and order placing process while dealing with guest requests and orders courteously efficiently and promptly

•Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request

•Ensure proper appearance and grooming while on duty

•Answer the Room Service telephones if and when required

•Make himself herself familiar with all relevant issues concerning the Room Service

•Report cleanliness and maintenance issues to the immediate supervisor

•Attend regular training session in line with the departmental SOP’s i.e. guest care product knowledge grooming standards telephone manners etc

•Flexible to work in other areas when required by the immediate supervisor

•Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time. Skills Education Qualifications Experiences



You should ideally have a degree diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.



Knowledge Competencies



The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player who thrives in working with a multicultural team and guests alike while possessing fol more...

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