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14 فبراير 2014
CRM Lead
Charterhouse is working with a leading Public Works Authority in Qatar who is looking to hire a CRM Lead to join them on a permanent basis.You will be responsible for providing high level direction in the establishment and implementing new and improved CRM procedures and practices for the operations and maintenance functions of roads and drainage functions.In addition you will provide leadership and guidance to enhance CRM capabilities including the establishment and monitoring of KPIs relating to CRM and reporting to the steering committee. You will determine the best strategy for customer services and develop a state of the art call centre that links as a minimum detail of customer enquiryaction taken as part of a wider enterprise system.The successful candidate should have a Degree from a recognised university in an appropriate field such as customer services business and administration or project management. You should also have a Masters in a relevant field and have at least 5 years experience wo more...
EE
via http://ift.tt/1dupJIP