Account manager

Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers


• Build and maintain strong longlasting customer relationships


• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors


• Ensure the timely and successful delivery of our solutions according to customer needs and objectives


• Communicate clearly the progress of monthlyquarterly initiatives to internal and external stakeholders


• Forecast and track key account metrics


• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment


• Assist with high severity requests or issue escalations as needed


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