Customer Service Executive position within a Multi National Company

Job Description



Customer Service makes sure that things happen as planned. They are naturally proactive and work with the shippersconsignees to get everything running smoothly. Given their interaction with customers and sales Customer Service play a pivotal role in the longterm success and longevity of our customers. Scope of duties 1 Promptly and professionally attend freight inquires received from the customer 2 Liaise with overseas agents group offices carriers for obtaining freight rates and arrangement of shipments 3 Obtain the shipping documents check that they are correct and in good order and make sure they go to the departments that need them next 4 Liaise with the overseas offices to check respective formalities and documentation. Coordinate with the shipperconsignee to make sure things run smoothly 5 Update customers with Pre Alerts ETD ETA of the shipments 6 Coordinate with Credit Control for Job Opening 7 Input final costs as per negotiations and assist in promptly raising final invoices as per the company KPI 8 Hand over the import documents to the operation team for customs clearance delivery after arrival 9 Generate reports airsea shipment on a daily basis to help track and control customer shipments 10 Maintain structured and retrievable records for customer interactions and transactions 11 Build and maintain excellent contacts with Carriers Agent Associates Clients 12 Commitment to provide a quality service and a willingness to go the extra mile 13 Carry out any adhoc duties as assigned by your manager HOD or GM Qualification Experience and Skill 1 Strong organizational skills and ability to learn very quickly and multitask are critical 2 Educated to a higher level likely Degree. Evidence of ongoing learning an advantage 3 2 years’ experience within freight forwarding customer service – preferably within UAE 4 Excellent communication skills English – both written and oral. Ability interact well with people of all levels. Arabic and advantage 5 Computer literate – with working knowledge of Word PowerPoint Excel and Explorer internet 6 Able to work in a structured environme more...

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via http://uae.tanqeeb.com/jobs-in-emirates/it/003423505.html

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