Client Relations Executive

Job Description



Our client an international training provider company is currently recruiting for a Client Relations Executive Qatar. You will be directly reporting to the General Manager GM or Business Development Manager B.D.M.Purpose of Position To actively secure bookings for Public Courses in any of the regions as per their client list To strengthen business relationships with existing customers To identify and secure new customers and business opportunities To work with the other Business Development staff to maximise the business potential of the companyKey Result Areas To achieve an annual target averaged per month over the twelve month period from your sales effort for Public Courses. To develop the database of clients and prospects to enable effective targeting of promotional material for Public Courses. This database is to be used for sending new brochures Marketing Flyers and direct contact i.e. telephone and email. To represent the company in a professional manner at all times when dealing with existing or potential clients over the phone or facetoface. To use initiative to assist in reacting to the market needs with regards to cancelling postponing current Public Courses and scheduling new ones in conjuction with the BDM. To ensure all ABC client files are updated and maintained on a regular basis with the latest contact details. To ensure all D clients are properly recorded and accurate contact records kept.Duties and Responsibilities Telephones When answering the telephone always by the THIRD ring answer in a professional cheerful and friendly manner. Telephone list to be updated as and when necessary. When transferring calls say Do you mind if I put you on hold while I transfer you.Business Development To implement an effective marketing strategy for the Public Courses by Assisting in the preparation checking and distribution of flyers via email Sending brochures calendar as appropriate to relevant clients Monitoring the activities of the competition to identify trends in the market so that effective strategies may be developed and pass on all relevant information to BDM's by. checking other events or training at hotels viewing competitors' websites Updating regularly the Competitors file. To on occasion as instructed by BDM's to deliver wellpresented and accurately typed proposals proofread by at least two other members of staff prior to release detailing the training needs of clients and prospects. To support the BDM with any administrative tasks relating to business development activities. To arrange meetings for BDM's for InCompany training. Assisting the BDM with preparing weekly sales reports. For Incompany training assisting the BDM by followingup and organizing precourse questionnaires. Public Courses To have a polite telephone manner at all times when either 'cold calling' or dealing with existing clients. To understand your product to give you the confidence to deal with all customer queries. To send clear concise and correct information to clients. Once booking confirmation is received from client a confirmation letter to be emailed on the same day. To followup on PCBF's and ensure that the relevant Trainer receives copies prior to the course. To keep the Public Course Folder and Board uptodate with all new bookings and inform the General Manager on a daily basis of any updates new bookings cancellations TBC's. To distribute online bookings and brochure requests. To keep the flyers folder up to date ensuring timeline for flyer distribution is adhered to. To prepare the letter to be sent to the client with the Public Course feedback papers to be posted hand delivered within 10 working days from course completion. To be part of the Quality Control function of the company ensuring that all services to clients are delivered promptly and effectively as per procedures. To provide Senior Management with feedback and ideas to develop courses and contents to enhance customer satisfaction. This information may have been gained during interaction with delegates. To keep complete accurate ABC client files daily. To occasionally attend meetings to discuss training requirements with customers or prospective customers as required. To write 'Thank You' letters via email after each business meeting attended with a new client within 24 hours. Emails to be sent after subsequent meetings or telephone conversations where client requires information. If information is not available to be sent immediately send email explaining when they will receive it. To liaise with and support the Administration Department and Tutors to ensure that all courses are run smoothly and efficiently. To print cut news articles from Business newspapers on clients on a daily basis and use appropriately to keep existing customers or gain new customers. To attend daily board meeting and act immediately on any urgent action points.Miscellaneous Items To assist in continuously evaluating and updating company literature as and when required. Performing carrying out any other general administration and secretarial tasks as requested by the Senior B.D.M or B.D.M. subject to time constraints workload allowance and as considered reasonable and feasible by all parties concerned. As more...

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