Frontline/Supportline Customer Service Representative

Vacancy: Frontline/Supportline Customer Service Representative (Temp 4-6 months) for a shipping multinational company. The strategic objectives of Customer Service are explained below. The objectives of all roles within Customer Service will be aligned to these strategic objectives. To provide excellent accessibility and first call resolution to customers, and to maximise available revenue opportunities for the business whilst providing an exceptional customer experience. To provide one single point of contact for customers through their channel preference in order to:  Build strong customer relationships  Provide high quality customer care at the lowest possible cost  Connect multiple stakeholders  Generate revenue for all products at the right cost, quality of service and price To differentiate company’s service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based in their needs. To deal with booking exceptions (ad hoc, cross location bookings, dangerous goods, debtor status, awkward freight) in a productive and high quality manner. Identifies when a customer is making a complaint and follows the agreed global complaint handling process To identify and act on selling opportunities to retain or generate revenue, whilst providing suitable solutions to customers’ requirements. To ensure transactional information and system entries are completed in an accurate, complete and timely manner. Comply with the company's corporate responsibility, health, safety and environmental standards and responsibilities as identified within the company management systems . Preferred Experience and Knowledge • Fresh Graduate or under graduate are welcome • From 0 to 1 years of experience in a customer service environment, including selling responsibilities. • Computer literacy • Very good English skills ( verbal / written ) • Communication skills – verbal and written: communicates effectively with customers and colleagues. • Selling skills: ability to up-sell and convert enquiries. • Typing skills • Experience working in a quality, service oriented environment Note: the vacancy is temporary for 4-6 months If you are interested please send your updated CV aligned with a recent photo to, Email: mohamed.marzok@outlook.com Please quote “Frontline/Supportline Customer Service Representative (Temp 4-6 months) “in the subject line.

via JOBS-EG http://ift.tt/1RGDzuU

شارك هذه الصفحة وتابعنا على صفحاتنا الرسمية

شارك الموضوع →

تويت

تابعنا →

إنشر الموضوع →