Head Of Non Clinical

•Develops training activities programmes to

ensure administrative staff provides support to clinical staff and patients

ensuring the delivery of high quality services. Delivers identified training as

and when required.

•Joins together with the Health Centre Manager and the Head of Clinical Operations to

form the Senior Management Team for the Health Centre

•Attends meetings with the Health Centres

Managers and the Chief of Regional Operations to ensure alignment of

processes procedures protocols and targets.

•Implements and reviews performance improvement initiatives and measures

•Liaises with the Informatics amp Data Management team to implement metrics

indicators set out by the Performance amp Quality department.

•Holds regular meetings with administrative staff to review performance propose

solutions oversee progress and provide feedback.

•Keeps uptodate with news protocols processes procedures in order to benchmark

current operational performance against international or regional standards at

the level of Health Centres.

•Reviews and monitors current and potential future non clinical SLAs for applicability

and enforcement. Ensures that SLAs proposed by vendors provide value for money

and comply with internal plans processes and standards at the level of Health

Centres.

•Liaises with Health Centre Manager to plan review and propose workforce planning

initiatives and requirements for non clinical staff as required.

•Complies with the laws and regulations of the State of Qatar and the policies of the

Supreme Council of Health points out noncompliance by others and takes

corrective actions against noncompliance corrects points.

•Assists the Health Centre Manager in the

preparation of annual budgets.

•Implements alongside the Head of Clinical Operations policies and procedures standards

and protocols at the assigned Health Centre. Monitors the compliance of these

and reports issues to the Head of Health Centre.

•Ensures community engagement of the assigned Health Centre.

Skills

Bachelor’s degree essential in a business clinical or management field.

Masters degree in healthcare preferred highly desirable

35 years of experience in health care management and 2 years in department clinical related specialty.

Knowledge of Performance Improvement Processes and International Standards e.g.. Accreditation Canada

Clinical Fiscal and Human Resources Managerial experience preferred.

Experience in managing a healthcare organisation or an area of specialty within a Health Centre.

Experience in delivering projects in support of the modernisation of clinical services.

Experienced in the management of others.

Experience in managing budgets and SLAs preferred

Evidence of Continued Professional Development including professional knowledge.

Mastery of written and spoken Arabic.

Fluent in written and spoken English.

Good written and verbal communication and presentation skills.

Effective interpersonal motivational and influencing skills. Ability to lead and manage teams and create team spirit across nationalities and genders.

Ability to plan and prioritise workload.

Integrity decisiveness and assertiveness.

Ability to deal effectively with a wide range of staff inside and outside Health Centres.

Positive attitude towards continuous learning and teaching processes.

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