Customer Service Representative

Job descriptionSandvik Construction seeks Customer Service Representative The roleThe Customer Service Representiative supports the business segment by processing sales orders quotation requests and enquiries for all equipment spare parts tools and consumable products from customers and distributors. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation. The Position plays an important role in supporting the aftermarket business across all customer segments.Key performance areasIn this role you will be required toEnsure that all reasonable steps are taken to work in a safe and healthy environmentEnsure that all customer sales orders quotations and enquiries are processed efficiently with minimum delayProactively build relationships with the customers and distributorsFollow common systems and processes for order processing and the management of inventory based on Sandvik guidelinesGive instruction to logistics based on INCO terms.Manage the outbound logistics of Parts and Tools in conjunction with logisticsProvide marketing support to the segment aftermarket operationsAct as the link between the sales company and LogisticsProduction UnitYour profile The role reports to the Order Desk Manager Construction Middle East and is based in Dubai UAE.To be successful in this role you will be service minded possess strong communication skills and have the ability to work independently as well as in a team.You will manage logistics provide marketing support have the experience working with Aurora or an equivalent ERP System and MS Office. English will be a natural working language and other local languages would be an asset.Other informationThis is a temporary contract for 6 months. How to apply To apply please click on the ‘Apply Now’ button or access the Sandvik website http://ift.tt/1kp4ZAE further information about this position please contact Shaila Pai HR Services at 971 4 364 7254 or email your queries to shaila.paisandvik.com Applications close Thursday 19 June 2014Job Reference No. 331716Read more about Sandvik at www.sandvik.com Sandvik Construction Sandvik Construction is a business area within the Sandvik Group providing solutions for virtually any construction industry application encompassing such diverse businesses as surface rock quarrying tunneling excavation demolition road building recycling and civil engineering. The range more...

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