EID Field Service Engineer CoopInternship Job

Job Description Job Number 1946021Business GE HealthcareBusiness Segment Healthcare Eastern amp African Growth MarketsAbout Us NAPosted Position Title EID Field Service Engineer CoopInternshipCareer Level CIFunction ServicesFunction Segment Field ServicesLocation Saudi ArabiaU.S. State China or Canada Provinces City RiyadhPostal Code 11391Relocation Assistance NoRole SummaryPurpose The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence.Essential Responsibilities

Basic troubleshooting installation maintenance and service repair needs on designated equipment.

Completing Preventative Maintenance and Field Modification Instructions.

Ordering and managing repair parts cycle times.

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Maintaining daily communications with customers to ensure resolution and proper followup leading to customer satisfaction.

Maintaining tools and test equipment properly and ensuring they are calibrated.

Meeting Health and Human Services Environment Health and Safety andor other applicable regulatory requirements.

Managing vendors' service delivery processes in compliance with GE Healthcare policies.

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

May include training of clinical staff on designated equipment. Quality Specific Goals

1. Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job typeposition

2. Complete all planned Quality amp Compliance training within the defined deadlines

3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

5. Ensure timely dispatch closure if applicable

6. Ensure completion of all field modifications instructions FMI's within prescribed timeframe if applicable

7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps providing solutions when possibleQualificationsRequirements Required

Experience interfacing with both internal team members and external customers as part of a solution based service process.

Experience diagnosing and repairing mechanical electromechanical andor electronic equipment.

Experience troubleshooting and responding to customer concerns. Preferred

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

Six Sigma trainedcertified

Change agent and process oriented.

Leading amp Relating to Others Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict.

Shares Expertise Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.

Organizing amp Executing Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions projects and people. Takes initiative acts with confidence and works under own direction. Initiates and generates activity.

Communicating Speaks clearly and fluently. Expresses opinions information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.

Coping with Pressure Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.

Supporting amp Cooperating Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal obligations and safety requirements of the role.

Embracing Change amp Demonstrating Enthusiasm Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

Commercial Thinking Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness.Additional Eligibility Qualifications Desired Characteristics NA

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GE

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