2nd level Operations Job stage 4

Job descriptionReq ID 14570 Ericsson Overview Ericsson is a worldleading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1000 networks in more than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people business and society we are working towards the Networked Society in which everything that can benefit from a connection will have one. At Ericsson we apply our innovation to marketbased solutions that empower people and society to help shape a more sustainable world. We are truly a global company working across borders in 175 countries offering a diverse performancedriven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth Ericsson offers a stimulating work experience continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals. Job Summary This Job Role is responsible for the coordination management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement SLA performance levels. Responsibilities Tasks 2nd Level Assurance Support Activities 2nd Level Incident Management Problem Management System Administration 2nd Level Billing Operations Position Qualifications Core Competences Knowledge of Managed Service Telecom Operations Practice Presentation Communication Skills Knowledge sharing Problem Solving and strategic thinking Ericsson Knowledge Language Skills Delivering Results Meeting Customer Expectations Analyzing Working with People Creating Innovating Applying Expertise and Technology Minimum Qualifications Experience Requirements Bulleted list item Preferred Qualifications Experience Requirements Problem solving and trouble shooting skills Good communication skills Cost Awareness Social skills and awareness Additional Requirements Physical Demands RegionLocal Specifications Relocation certifications travel requirements immigration and background checks etc. Local specifications legal disclaimers Con more...

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