Telemarketing agent

Duties

• Advises present or prospective customers by answering incoming calls on a rotating basis operating telephone equipment automatic dialing systems and other telecommunications technologies.


• Influences customers to buy or retain product or service by following a prepared script to give product reference information.


• Documents transactions by completing forms and record logs.


• Maintains database by entering verifying and backing up data.


• Keeps equipment operational by following manufacturer39s instructions and established procedures notifying team leader of needed repairs.


• Maintains operations by following policies and procedures reporting needed changes.


• Maintains quality service by following organization standards.


• Maintains technical knowledge by attending educational workshops reviewing publications.


• Contributes to team effort by accomplishing related results as needed.


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  Qualifications

  
  

  
  
  • Persuasion Telephone Sales Customer Focus Data Entry Skills Selling to Customer Needs Closing Skills Telephone Skills Organization Energy Level Persistence Product Knowledge
  
  
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