CheckOut Exchange amp Refund Manager IKEA Qatar

Job descriptionJob PurposeTo oversee and manage the schedule of the Cash Line Operation in order to ensure the highest standard of Customer Service in the Check Out Exchange and Refund Department. Key AccountabilitiesCommercialWorking with the checkout team to ensure the checkouts are appropriately staffed at all times of the day in order to make it easy and convenient for us to close sales and to minimise waiting times to within benchmarks.Working with the exchange and return team using production information to ensure the area is appropriately staffed at all times and that the After Sales care encourages customers to want to come back to shop with us again. Build up good relationships with Managers of other departments in the store so that the store has multi skilled cashiers to adapt if the store faces a day when there is a big deviation in number of customers.Work with the team to promote and encourage a customerfocused culture throughout to ensure we are first choice for home furnishings and destination for the whole family.Manage and monitor KPIs of the departments.Manage the productivity of Cashier performance.Ensure the highest level of Customer Service at all times.OperationalDevelop implement and control of SOP's for CheckoutsExchange and refund teams to protect the Company's assets and to ensure that all instore procedures are adhered to so that the store operations comply with audit standards with regards to Checkouts cash handling and store expenditure.FinancialCheck month on month the PL comparing the expenses against budgeted SPLY figures and in conjunction analyze the variances. Moreover formulate recommendations to the Store Manager so she is able to initiate feasible cost control measures in relation to various store expenses.Secure that the store is providing professional service to customers in the Exchange Returns and that the stores generous exchange policy is implemented. Track figures through weeklymonthly KPI reports to ensure control. People Management and DevelopmentResponsible for CheckoutExchange and refund teams and to motivate staff in order to achieve optimum performance and high morale in the work place.Job ContextImproving the Customer service in the store and answering customers queriesTo represent IKEA brand at the required levelTo maintain store standards to the required levelQualifications Experience and SkillsMinimum Qualifications and Knowledge High SchoolTrade School Graduate.Minimum Experience 3 to 5 years in a similar role. JobSpecific Skills St more...

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