IT Support Engineer UAE Nationals

The IT Support Engineer is responsible to provide highquality technical support to the learners staff and faculty members within the university.

Skills

Main Roles and Responsibilities

Provide firstlevel technical support to learners staff and faculty. This includes the technical support to faculty located outside the university inside and outside the country using appropriate remote and communication tools.

Provide technical support for various externalInternal events that HBMeU may organize.

Provide technical support for physical virtual class rooms.

Install and initiating personal computer systems to various systems in the organization.

Log and follow up on submitted incidents and their detailed diagnosis on the helpdesk system

Monitor and maintain the audio video systems.

Maintain the hardware software inventory.

Provide periodical analytic reports about reported incidents.

Document troubleshooting and problem resolution steps.

Participate in provide training to clients as required.



Education Academic Qualifications

Bachelor Degree in Computer Engineering Computer Science IT or a related Field from an accredited University.

Entry level Certifications in IT – Preferably in areas of support or Trouble Shooting.



Professional Experience

2 years of relevant experience in a similar position.



Knowledge Skills Abilities

Excellent communication skills verbal and written.

Knowledge of Microsoft Windows Mac and general desktop support issues.

Knowledge of DNS TCPIP and other networking concepts.

Strong troubleshooting skills.

Proven customer care skills.

Team player.

Ability to work under pressure.

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