Call Center Agent

Summary



Answer phones to respond to orders general customer inquires and customer complaints. Project a professional company image through all communication tools interaction.



Primary Responsibilities



• Answer phones and respond to customer requests.

• Contacting customers as required.

• Following the campaign procedure.

• Sell product and place customer orders in computer system.

• Provide customers with product and service information.

• Transfer customer calls to appropriate staff.

• Identify research and resolve customer issues using the computer system.

• Followup on customer inquires not immediately resolved.

• Recognize document and alert the supervisor of trends in customer calls.

• Recommend process improvements.

• Other duties as assigned.



Reporting to Call Center Supervisor.

المهارات

• High school er equivalence.

• Bilingual.

• Computer literate with the ability to learn or CRM software applications.

• Duties require professional verbal and written communication skills in Arabic and English and the ability to type 30 wpm.

• one years experience.



WORKING CONDITIONS

• work may require occasional weekend and or evening work beside some time we may need to have meeting er training with males.

الخلفية التعليمية

High school er equivalence.

وصف الشركة

SAMACO Automotive is the sole agent of Audi Volkswagen and Porsche cars in Saudi Arabia. We provide a full range of services incorporating sales of new and preowned cars and commercial vehicles leasing and full aftersales support with a dedicated service and parts team taking care of all your motoring needs.



We go the extra mile no compromises. At SAMACO Automotive you will find a welcome leap in customer attention a determination not to overlook every possibility of matching our services with the technological and engineering excellence of our splendid range of German cars. We are selective about the manufacturers we represent and have only brands that make a statement troublefree cars that last longer and cost less for maintenance.



Our new and renovated showrooms and workshops in Jeddah Riyadh and AlKhobar reflect our commitment to continuous refinement. Highly skilled technicians man our stateoftheart workshops. We have earmarked installation of telemetry facilities at our service centers for oncamera consultancy with our German principals.



Our aftersales service is prompt and marked by easy availability of spares precise diagnosis and the most acceptable cost. And our friendly courteous and specialist staff undergo periodic training with manufacturer support to provide forthright service.

via http://saudi.tanqeeb.com/jobs-in-saudi/%d8%ac%d8%af%d8%a9/003345564.html

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