Business Account Manager

About the Job

Responsibilities

• Maximizes the revenue of existing clients' investments.


• Looks for new leads opportunities with potential clients.


• Apply all possible sales actions and techniques in order to achieve sales targets.


• Hold onsite meetings as required for existing clients to follow on issues situations.


• Provide clients with the technical advises information or solutions.


• Acts as first point of contact for all support requirements of clients.


• Prepare all documentations or presentations that required to do his responsibilities.


• Manage all kind of issues or complaints of enterprise and VIP customers effectively amd professionally.


• Produce highest level of customer satisfaction by understanding customersrsquo needs and build a strong longterm relationship.nbsp


• Ensures effective communication coordination and facilitation of support service activities between the Customer and technical support teams.


• Write corrective action plans to be applied for resolution and ensure of proper implemention of corrective action plans.


• Communicate with customers to assure delivery and full customer understanding of corrective action plans and progress.


• Conduct root cause analysis documentation for all issues and define the suitable corrective action plan.


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  Job Requirements
  

  
  

  Qualifications
  

  
  

  
  
  • Customer service skills with prior experience in the same environment.
  
  
  • Very Good technical background of Micorsoft and open source products.
  
  
  • Ability to manage and track multiple projects simultaneously.
  
  
  • High sense of accountability and in return of investment.
  
  
  • Professional user for MSOffice 2013 Visio and Project.
  
  
  • Very Good organizational and time management skills.
  
  
  • Excellent written and verbal communications skills.
  
  
  • Strong interpersonal skills with a positive attitude.
  
  
  • Excellent documentation and reporting skills.
  
  
  • Creative thinking and problemsolving skills.
  
  
  • Communicate professionally at all levels.
  
  
  • Technical certificates are prefered.
  
  
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    Keywords Technical Account Account Manager Business Account Sales Account Enterprise Account
    

    
    

    Company Profile

    
    

    ExaServe is a multinational company which owns the trademarks of NileWeb ExaHost and ClouDEX is the biggest web hosting and clouding provider in the MEA region.
    
    As a topnotch internet services company ExaServe offers a wide range of solutions to a rapidly increasing valuable clients in the MEA region Our service portfolio includes web hosting hosted applications cloud computing services Egovernance Elearning audiovideo streaming hosted CRM VOIP call center solutions and provides 247 round the clock support.
    
    
    
    
    

    
    

    
    

    
    
    
    
  
  

  
  

  
  

  
  
  
  

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