Assistant Guest Service Manager130008PR

Serves as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.





CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financialbusiness decision making demonstrates honestyintegrity leads by example.

Encourages and builds mutual trust respect and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all daytoday operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.



Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize organize and accomplish your work.

Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guestemployee situation as needed to insure the integrity of the property is maintained guest satisfaction is achieved and employee well being is preserved.

Ensures that regular ongoing communication is happening with employees to create awareness of business objectives and communicate expectations recognizes performance and produces desired results.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management areas of department.



Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Manages daytoday operations ensuring the quality standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

المهارات

High school diploma or GED 2 years experience in the guest services front desk or related professional area.



OR



2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required.

وصف الشركة

The first The RitzCarlton Hotel in the capital and largest city in the Kingdom of Saudi Arabia KSA. The 493room RitzCarlton Riyadh is prominently situated within the Diplomatic Quarter and is next to the King Abdul Aziz Conference Centre one of the largest in the region and host to international summits and conferences.



Enjoying a preeminent address in the capital and situated within 213500 square meters 52 acres of luxuriantly landscaped gardens the hotel will position itself amongst the grand palace hotels in the world. Designed by Oger International The RitzCarlton Riyadh regally faces spectacular fountains fronting a one kilometer driveway. Originally envisioned as a royal guest palace for visiting dignitaries and heads of state the hotel’s stately architecture is modeled on traditional palaces and elegant Arabian residences with ochre facades blending gracefully with the verdant landscape of the gardens. Native palms 600year old olive trees from Lebanon and water fountains abound on the property providing an oasis of serenity amidst the city centre.



All guestrooms and suites are elegantly styled using the vibrant colors and ethnic textures of the region with subtle touches reflecting the Kingdom’s Arabic heritage. Highlights include not just one but 49 lavish and exquisitely appointed twobedroom Royal Suites each generously measuring more than 430 square meters 4630 square feet and 50 twobedroom opulent Executive Suites at 104 square meters 1120 square feet ideal for senior corporate titans and political delegates.

via http://saudi.tanqeeb.com/jobs-in-saudi/%d8%a7%d9%84%d8%b1%d9%8a%d8%a7%d8%b6/003357449.html

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