Assistant Front Desk Manager130008PT

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include BellDoor Staff Switchboard and Guest ServicesFront Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.



CORE WORK ACTIVITIES



Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financialbusiness decision making demonstrates honestyintegrity leads by example.

Encourages and building mutual trust respect and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all daytoday operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.



Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages daytoday operations ensuring the quality standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize organize and accomplish your work.

Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.



Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

المهارات

High school diploma or GED 2 years experience in the guest services front desk or related professional area.



OR



2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required.

وصف الشركة

The first The RitzCarlton Hotel in the capital and largest city in the Kingdom of Saudi Arabia KSA. The 493room RitzCarlton Riyadh is prominently situated within the Diplomatic Quarter and is next to the King Abdul Aziz Conference Centre one of the largest in the region and host to international summits and conferences.



Enjoying a preeminent address in the capital and situated within 213500 square meters 52 acres of luxuriantly landscaped gardens the hotel will position itself amongst the grand palace hotels in the world. Designed by Oger International The RitzCarlton Riyadh regally faces spectacular fountains fronting a one kilometer driveway. Originally envisioned as a royal guest palace for visiting dignitaries and heads of state the hotel’s stately architecture is modeled on traditional palaces and elegant Arabian residences with ochre facades blending gracefully with the verdant landscape of the gardens. Native palms 600year old olive trees from Lebanon and water fountains abound on the property providing an oasis of serenity amidst the city centre.



All guestrooms and suites are elegantly styled using the vibrant colors and ethnic textures of the region with subtle touches reflecting the Kingdom’s Arabic heritage. Highlights include not just one but 49 lavish and exquisitely appointed twobedroom Royal Suites each generously measuring more than 430 square meters 4630 square feet and 50 twobedroom opulent Executive Suites at 104 square meters 1120 square feet ideal for senior corporate titans and political delegates.

via http://saudi.tanqeeb.com/jobs-in-saudi/%d8%a7%d9%84%d8%b1%d9%8a%d8%a7%d8%b6/003357401.html

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